If the passengers find that the coaches they are to board rather unclean and dirty, all they need to do is send sms (Short Message Service) to the number 58888.
This sms will be answered immediately and corrective action will be taken.
Central railway Minister Suresh Prabhu inaugurated the commencement of the facility today (Saturday, 12th March) in Delhi, Mumbai, and Lucknow Railway Stations through video-conferencing.
This scheme was presented under the ‘Clean India’ Project in the Central government’s Railway Budget.
Railway minister informed that sms sent by passengers will be registered immediately and the coach will be cleaned immediately.
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